Refund policy
Effective Date: 16/09/2023
Thank you for shopping at Peach Doughnut. We appreciate your business and are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully.
Returns
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To initiate a return, please follow these steps:
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Contact our customer support team at s3831977@student.rmit.edu.au to request a return authorization (RA) number.
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Once you have received your RA number, securely package the item(s) you wish to return, including all original product packaging and tags.
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Clearly mark the RA number on the outside of the package.
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Ship the package to the following address:
Peach Doughnut, 464 Collins Street Melbourne VIC.
Please note that the cost of return shipping will be your responsibility unless the return is due to an error on our part.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. The timing of the refund may vary depending on your payment method and financial institution.
Exchanges
If you wish to exchange an item for a different size or colour, please contact our customer support team at [insert customer support email or phone number] to arrange the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at s3831977@student.rmit.edu.au.
Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page with the updated policy's effective date.
By making a purchase from Peach Doughnut, you agree to the terms and conditions outlined in this Return and Refund Policy.